1. About these terms

These terms govern access to and use of the public Dusanglobal website, AI Solution Builder, customer account and portal entry points, secure enquiry features and online shop. Separate quotations, statements of work, service schedules, licence terms, data-processing terms or customer contracts may also apply. If there is a conflict, the signed or expressly accepted commercial agreement will take priority for the relevant service.

2. About us

The website is operated by Dusanglobal Ltd. Our statutory and public correspondence details are available on the Company Information page. You can contact us through the secure contact form.

3. Using the website

You may use the website only for lawful purposes. You must not misuse it, attempt unauthorised access, probe security, introduce malware, interfere with operation, scrape or copy content at scale, impersonate another person, submit unlawful or misleading information, or use accounts or portal functions without permission.

You are responsible for ensuring that information you submit is accurate and that you have authority to provide information concerning an organisation or third party.

4. Accounts and portal access

You must keep credentials confidential, use appropriate security controls and promptly tell us if you suspect unauthorised access. Access permissions may be restricted, suspended or withdrawn to protect users, customers, data or systems, or where these terms or a customer contract are breached.

Portal information is provided for the relevant customer and authorised users. It must not be shared outside that context without permission.

5. AI Solution Builder

The AI Solution Builder provides an indicative assessment based on answers supplied by the user. Scores, recommendations, maturity ratings, roadmaps and downloadable summaries are informational planning outputs only. They do not constitute professional cyber security, IT architecture, legal, regulatory, insurance or financial advice, and they do not create a binding quotation or guarantee an outcome.

Recommendations should be validated through appropriate discovery and consultant review before implementation. We are not responsible for incomplete or unsuitable output caused by inaccurate, incomplete or misunderstood answers.

6. Website information and proposals

We aim to keep public information accurate, but content may be general, illustrative, incomplete or out of date. Product, service, compatibility, availability, timescale and pricing information is not binding unless confirmed in a quotation, order acknowledgement or contract by an authorised representative.

7. Online shop and orders

Products shown as published and active may be offered for enquiry or purchase, depending on the checkout configuration. An order submitted through the website is an offer to buy and is not accepted until we issue an order confirmation or otherwise confirm acceptance. We may reject or cancel an order where a product is unavailable, pricing is clearly incorrect, payment cannot be authorised, delivery is not possible, legal or supplier restrictions apply, or fraud or misuse is suspected.

Prices, VAT, delivery charges, lead times and payment terms will be displayed or confirmed before the contract is concluded. Images are illustrative and colour or packaging may vary. Title and risk pass as stated in the applicable order terms.

8. Consumers and business customers

Our services are principally intended for organisations. Nothing in these terms excludes rights that cannot lawfully be excluded. Where you are a consumer, mandatory consumer law—including rights relating to clear pre-contract information, satisfactory quality, fitness for purpose, delivery and cancellation of many distance contracts—will apply. Any cancellation exclusions for bespoke goods, sealed software, digital content or services begun during a cancellation period apply only where the law and required consent permit.

Business customers may be subject to separate business terms, supplier licence terms, minimum commitments, restocking charges or return restrictions disclosed before acceptance.

9. Payments, delivery, returns and refunds

Payment must be made using an offered method and according to the displayed or agreed timetable. Delivery estimates are not guarantees unless expressly agreed. You must inspect deliveries and notify us promptly of loss, damage, shortage or error.

Returns and refunds are handled according to applicable law, the nature of the product or service, supplier restrictions and the agreed order terms. Before returning any business product, obtain authorisation and follow the stated return instructions.

10. Third-party products and services

Microsoft, cloud, security, connectivity, hardware, software and other third-party products may be governed by the provider’s licences, acceptable-use policies, privacy terms, service levels and lifecycle rules. We do not control third-party platforms and are not responsible for changes, outages or acts outside our reasonable control, except to the extent required by law or expressly assumed in contract.

11. Intellectual property

Unless stated otherwise, the website, software, design, text, graphics, reports, assessments, branding and other content are owned by or licensed to Dusanglobal. You may view and print reasonable extracts for internal evaluation. You must not reproduce, publish, sell, adapt, reverse engineer or commercially exploit protected material without written permission. Third-party marks remain the property of their owners.

12. User content and uploaded material

You retain ownership of information and materials you lawfully provide. You grant us the rights reasonably necessary to receive, store, analyse, reproduce and use them to operate the requested feature, respond to the enquiry, provide services, maintain records and comply with law. You must not upload unlawful, infringing, malicious or confidential material without authority.

13. Availability and security

We may change, suspend or withdraw website functions for maintenance, security, legal, supplier or business reasons. We do not promise uninterrupted or error-free availability. You must use your own appropriate device, network, backup and security precautions.

14. Liability

Nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded. Subject to that, and to any applicable signed contract, we are not liable for indirect or consequential loss, loss of profit, revenue, opportunity, goodwill, anticipated savings or data arising from use of general website content or an indicative AI assessment.

Where liability relating to paid goods or services is governed by a separate contract, that contract applies. Consumer statutory rights remain unaffected.

15. Links

Links to third-party sites are provided for convenience. We do not endorse or control their content, security, availability or privacy practices. Linking to our website must be fair, lawful and must not suggest an association or endorsement that does not exist.

16. Privacy and cookies

Our use of personal information and storage technologies is described in the Privacy Policy and Cookie Policy.

17. Changes

We may update the website and these terms. The version in force when an order or contract is accepted will apply to that transaction, together with any specific commercial terms.

18. Governing law

These website terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, except that consumers may retain mandatory rights to bring proceedings in another part of the United Kingdom where applicable.

19. Contact and complaints

Please submit questions, legal notices or complaints through our secure contact form. We will route the matter to the appropriate team.